Refund & Cancellation Policy
Last updated 10 October 2026
We want you to be happy with your course. This page explains when you can get your money back and how long it takes.
1. Asking for a refund
Email support@pemmedical.in within 7 days of your payment, from the email address on your account. Include the course name and your receipt number (it’s in your dashboard under Payments & receipts).
2. What we refund
- Requests made within 7 days of payment are reviewed by the course faculty and are usually approved in full.
- After 7 days, refunds are at the faculty’s discretion and may be partial.
- If a payment went through twice, or you were charged but didn’t get access, we refund the extra or failed payment in full.
3. How and when you get the money
Approved refunds go back to the same card, UPI account or bank account you paid from. Razorpay sends them straight away; your bank usually shows them within 5–7 working days. Payments made offline (cash, bank transfer, UPI to our account) are refunded by bank transfer.
4. Your access after a refund
A full refund ends your access to the course. After a partial refund your access usually continues, unless we agree otherwise with you.
5. Cancelling a live class
If we cancel a live class, we reschedule it or share a recording. A cancelled class on its own isn’t a reason for a refund, unless most of the course can no longer be delivered.